Sports / Casino
These terms set out what you can do on 778go, what we commit to in return, and the conditions that apply when local law permits access. Read them before you use the account, the wallet, or any game in the lobby.
By creating an account and using the lobby, you confirm that you have read and understood these terms. They apply to every session — whether you are browsing live tables, placing a bet, or moving funds through InstaPay, PESONet, or Bank Transfer. We reserve the right to update these terms; the version shown in your account dashboard after login reflects the current state. Access to 778go depends on local law in the Philippines and is available only in eligible regions. Nothing in these terms creates rights that override applicable local regulation. Where a conflict exists between these terms and a legal requirement in your region, the legal requirement takes precedence. Your use of the payment rails listed in your account — including InstaPay transfers cleared before your next session and PESONet settlements — is subject to the processing rules of those networks. We relay instructions to those networks; we do not control their internal timelines. Transaction records are visible in your wallet history after login.
InstaPay transfers are initiated through your wallet page; the current processing state is shown in your transaction history.
PESONet settlements follow the network's own cut-off schedule; check your wallet history for the confirmed status.
Bank Transfer instructions and reference details are shown at the point of transaction inside your account.
Not every part of your experience falls under the same rule. These terms cover your direct relationship with 778go — your account, your wallet, and the content we operate. They do not extend to third-party networks or providers whose services you reach through our platform.
Your login credentials, session behaviour, and any changes to your account details fall fully within these terms. You are responsible for keeping your login information private; access requests and account queries go through our support channel.
Deposits and withdrawals processed through InstaPay, PESONet, and Bank Transfer are covered here. These terms describe our obligations to relay your instructions correctly; the payment network's own rules apply to clearing and settlement.
Game titles in the lobby — including Perya Bingo, Big Small Dice, and Speed Baccarat Live — are available subject to these terms. RTP data is shown only where the game or its provider exposes it directly; we do not supply figures that are not published by the provider.
Studios such as Pragmatic Play, JDB, and CQ9 supply game content under their own licences and conditions. We carry their titles in the lobby; we are not responsible for rules or terms that originate on their side of the integration.
These terms are not one-directional. You have concrete steps available to you at any point — to check what we hold, to correct errors, or to ask questions through our support channel. Account records are visible in your dashboard after login; no separate request is needed to see your own transaction history or session log. If a detail in your account is wrong — your contact address, your registered name, or a payment reference — you can raise a correction request through the support route described below. We aim to acknowledge correction requests promptly; the current queue status is not published but support will confirm receipt. If you believe a transaction has been processed incorrectly, your wallet history is the first place to check. The transaction reference shown there is what support needs to investigate the record.
Your full transaction history, session log, and current account details are in the dashboard after login. No third-party tool is required to access them.
Name, contact information, and payment references can be queried through support. Supply the account reference shown on your profile page when you write in.
If any clause in these terms is unclear, contact support with the section you are asking about. We will respond with the current interpretation as it applies to your account.
Account closure, data requests, and other changes governed by local law are handled through the support contact path. We process them in line with the legal requirements that apply in your region.
If you have a question about these terms, about a specific clause, or about how a rule applies to your account, the routes below are where to start. Bring your account reference when you write in — it speeds up the response significantly.
Start a live chat session from the help icon in your account. This is the quickest route for questions about a specific transaction or account status.
For detailed policy questions or requests that need a written record, email support with your account reference and the clause or section you are asking about.
The help section inside your account dashboard covers the most common policy and wallet questions. Check there first before raising a support ticket.
We collect and store account data only to the extent needed to operate your account, process transactions, and comply with the legal requirements that apply in your region. This includes your registration details, wallet records, and session activity. Data is not sold to third parties.
We use cookies to keep your session active and to remember your lobby preferences. You can manage cookie settings through your browser; disabling certain cookies may affect how the account functions across devices.
Your account is protected by the login credentials you set. We recommend a unique password not used elsewhere. If you suspect unauthorised access, contact support immediately through live chat so we can review the session log.
We retain transaction and account records for the period required by local law in the Philippines and eligible regions. After that period, records are deleted or anonymised. The current retention period is available on request through support.
To request a copy of your stored data, to ask for a correction, or to request deletion where local law allows it, contact support with your account reference and the specific request. We handle these in line with applicable local regulation.
Real questions about how these terms work in practice — covering your rights, data, account access, and how to reach us when something needs attention.
The version currently in effect is shown in your account dashboard after login. We do not archive previous versions publicly, but support can confirm when the terms were last updated if you need that information for a specific query.
Our terms cover the instruction you give us and how we relay it to the payment network. The network's own processing rules apply once the instruction leaves our system. Your wallet history shows the confirmed status of each transaction after it is processed.
We retain the records required by local law for the applicable period after closure. Records beyond that retention period are deleted or anonymised. To request a copy of your data before closing, contact support with your account reference.
Access depends on local law in the region you are in. These terms apply where 778go is available under local law. If access is restricted in your current location, you will not be able to log in or use any part of the lobby.
Check the transaction reference in your wallet history first — that reference is what support needs to investigate. Then contact us through live chat or email with that reference and the date of the transaction. We will review the record and respond through the same channel.
Game-specific mechanics and prize rules are set by the studio that supplies the title. These terms cover your account and wallet relationship with 778go. For game rule details, the information is available inside the game itself or from the studio's published documentation.